British Virgin Islands

Flow BVI is the best choice for prepaid service in the BVI. Use it to call locally, internationally and to surf the web on the Flow 4G LTE data network. Order your sim now and get it delivered before you travel. Incoming calls are FREE, Incoming Texts are FREE and data is cheap. There is no good reason pay roaming fees when visiting the BVI.

We offer the best Flow BVI data plans for use in your smartphone, tablet, mobile router, data device. Plans include a Social media allocation: Snapchat, WhatsApp, Instagram, Facebook, Twitter. Hotspot is supported and included. Prices are in USD.

How it Works

1. Order Sim and advise us your Travel date.
2. We will Fund the line 2 days before your arrival.
3. Arrive BVI. Insert the sim and power phone.
4. If you have a data plan dial the USSD code provided to activate.
5. Set the APN to "ppinternet".
6. Enjoy.

BVI - Prepaid Sim Offers.

+ Sim $19.98

Sim Tray Removal tool $3.29 


BVI DATA PLANS
Plan Talk/Text Data Hotspot Cost
1Dy Yes 1GB Yes! $7
3Dy Yes 1GB Yes! $15
7Dy Yes 3GB Yes! $35
30Dy No 4GB Yes! $59
30Dy Yes 10GB Yes! $99

**If you are using a tablet or modem, you must insert the sim into a phone first which is used to subscribe to the data service. Once complete you will insert the sim into the data device.

(SWIFT) - Extra data just for Social messaging is included using Snapchat, WhatsApp, Instagram, Facebook and Twitter.
- 500MB on (1day & 3day), 1GB on (7day) and 3GB on ( the 10GB 30day).

**Local talk mins are used for calls to Flow and Digicel local numbers. Incoming calls and sms are FREE. Plans include an allotment of mins to any BVI number, USA, USVI, PR, Canada, UK Landlines only and any FLOW mobile in the Caribbean.
- 25 mins on (1day), 200 mins on (3day), 350 mins on (7day), 1000 mins on (30day 10gb)
International calls are $0.32/min.

Using your Service

The Flow BVI sim features unlimited free incoming calls and unlimited free incoming text messages while you are in BVI. The APN for data service is ppinternet.
The sim card will roam worldwide, so you can insert the sim card into your unlocked GSM phone at home prior to travel for testing. Insert sim and turn your phone on. Call your Flow BVI number from a land line to make sure it rings. Flow BVI uses the 850Mhz/1900Mhz GSM band so make sure you have a quad band GSM phone ready for your trip.

To place a local call in BVI: Dial 284 + area code + phone number
To place an international call from BVI: Dial 00 + country code + area code + phone number. For example - to call The Hilton London Kensington Hotel in the UK, dial 0044.2076033355 or +44.2076033355
To place a call from BVI to the USA: Dial +1 + (area code) + phone number. For example - to call MRSIMCARD, dial +1703-9534567

Topup your Flow BVI line the easy way online fast with MRSIMREFILL.

How do people reach me?
They just dial your number as usual +1-(country code)xxx-xxxx e.g. +1-284-545-9624. The call will be billed to them at their local rates. They are placing a call to the Caribbean. You have free incoming calls in the British Virgin Islands.

Call Rates

Incoming calls and text messages - UNLIMITED FREE.
Local calls - $0.32USD to other Flow or Landline, $0.32USD to other BVI Carriers.
International calls to USA - $0.32USD- 8AM-6PM, $0.32USD- 6PM-8AM, $0.32USD- Sat/Sun, .
Text - $0.20USD - Local, $0.20USD - International
**Note that the combo plans include an =allotment of "Anywhere local" mins. This means calls to local Flow and Digicel numbers.

Your Phone Number

Your phone number is written on the SIM. It’s the number written in Black Marker:
(284) is the area code, the other SEVEN digits are the number XXX-XXXX
To call the number above from the USA or Canada, I would dial 1-284 545 9624 or from Europe - 001-284 545 9624.
Other ways to find your number:

Send an SMS to 126. In the SMS type "whoami"

Prepaid Data Service

Prepaid 4G LTE data service will work in your unlocked iPhone, iPad, Smartphone..etc. Mini / Micro / Nano sims are available.
Upon arrival in the BVI, you should power on the phone and connect to Flow. Please note that the USVI (USA) is close by and your phone can also pick up an AT&T tower on the USVI. If you connect to AT&T on the Flow sim, you are roaming which means you will consume the cash on your line at a higher rate. Just connect to Flow and it will be alright.
Please dial *129# from the device upon arrival in BVI to subscribe to data. Follow the onscreen menu to complete the process. Once you are properly subscribed, the network will confirm via sms or via onscreen display. At this point you should set the device APN.

The APN is ppinternet.
The apn for MMS is ppmms.
The appropriate amount will be deducted from the balance loaded on your line.

Tethering with your iPhone is now supported by the Flow network.

Flow BVI Info

Customer care is offered via a local number 1 800 804 2994. Customer service is of course multi-lingual. From the mobile - dial 100 for English language support.
There is a Flow store on Fleming Street in Road Town, Tortola and a location in The Valley on Virgin Gorda.

Contact Us

Contact Customer Care at +1-703-953-4567 or +61261452511 or +44.7700304300 from your wireless phone.
You can also send an email to Sim Support.
Please follow us on Twitter.

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Off Shore Emergency Numbers

Virgin Islands Search & Rescue (VISAR) Phone 767 or 284-499-0911 (if outside the BVI, put 284 before 499)
If you have a foreign cell phone that has not worked in the BVI, it will work if you dial 767 or 911.
Ask for Fire & Rescue and tell them you need VISAR's assistance.

On Shore Emergency Numbers

Police 999 or 911 Fire or Ambulance 999
Emergency Operations Centre 494-4499

DIVING EMERGENCIES
  1. Call on VHF Ch 16 - "Nearest dive boat, we have a diving accident". State location, boat name and problem. If no immediate response,
  2. Call VISAR on VHF Ch 16.
Check your Balance

Q: How can I check my prepaid balance and expiration date?
Check balance - Dial *120# and "send"
or Dial *129# and send, then choose Option 1.
Sim Expiration - Dial *124# and "send"

Q: What is top up expiration?
A: The dollar amounts that you top up to a mobile prepaid account may expire if not used within a certain period of time. Flow’s mobile prepaid top up duration is 90 days for any top up amount or denomination.

Q: How can I extend the duration of my prepaid dollar balance?
A: Any time you top up your account, the validity of your dollar balance will be extended for another 90 days.

Q: What happens after my dollar balance expires?
A: Once the entire dollar balance has been used or has expired, you can still receive calls and texts, recharge your account, contact customer care and make calls to public emergency numbers. Flow will keep your number active for up to 270 days from the date the account balance expires. After that, the number will be disconnected and eventually reassigned to another customer.

Q: Do I receive any notification before my balance will expire?
A: Yes, you receive SMS messages to inform you that your balance will soon expire and that you should top up your account.

Access voicemail.

Dial *123 and press SEND.
If you have already set up your voicemail you will hear "Welcome to the message centre please enter your passcode".
If you are accessing voicemail for the first time you will hear "Welcome to your message centre, I will be helping you to set up your own personal mailbox". The first time you call your voicemail your temporary passcode will be 1234 and you can change it to a passcode with 4-10 digits of your choice using the menu.

Questions
SMS, iMessage, WhatsApp
Message to +1.703.9534567

Call Sim Support Washington DC, USA.
+1-7039534567


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