Terms of Service

Copyright and Trademark Notice

This site is owned and operated by MrSimCard.com. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of MrSimCard.com. All software used on the site is the sole property of MrSimCard.com or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission from MrSimCard.com. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. All custom graphics, icons, logos and service names are trademarks or service marks of MrSimCard.com. All other trademarks or service marks are property of their respective owners. The use of any MrSimCard.com. trademark or service mark without MrSimCard.com's express written consent is strictly prohibited.


All orders are processed upon receipt. We reserve the right to limit quantities to one. Actual shipping time is contingent upon availability of merchandise and credit verification by MrSimCard.com Credit and Fraud Protection Department. Most orders are shipped within 2 business days of receiving your order. All orders are shipped via USPS, FedEx and DHL. We don"t ship to POB"s. No orders are processed or shipped on Saturdays or Sundays. In the event of delays, every effort will be made to contact you by phone or e-mail. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder, substitute to another item, or cancel your order. Our site automatically computes shipping charges whenever you place an item in your shopping basket, and upon checkout will prompt you to choose the method of delivery you wish. Please note that shipping time is not the same as total delivery time. We need time to process and assemble your order before we actually ship it.

Special Handling

Orders requiring Rush Delivery and/or Special Handling will be subject to additional special handling charges. When we receive an order requiring special handling we will inform you by email. If you would like to request special handling or rush delivery please email our customer service department.

Prepaid Refill / Recharge

You can purchase prepaid refill / recharge online at mrsimefill.com. Mrsimcard does not offer prepaid refill / recharge for every product offered by Mrsimcard. Prepaid refill / recharge is a premium service and is offered at a slight premium which varies by country, carrier, and refill amount. The customer can purchase refill / recharge directly from the applicable carrier. Mrsimcard offers this service as a convenience. Refill / Recharge is delivered to the mobile number entered on the recharge order only. If the incorrect mobile number is entered on a recharge order and the order is filled, the order is considered complete and the customer is not eligible for refund. It is possible that a carrier will charge a local VAT tax in excess of the cost of a prepaid plan and the customer is responsible for having sufficient funds loaded to the prepaid line to cover the plan selected.

Canceling an order before checking out
You can cancel the order process at any time by clicking on the Shopping Cart button and deleting each item form your shopping cart.

Typographical Errors

We aspire to publish accurate selling prices for the products we offer. However on occasion we do make mistakes. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, MrSimCard.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. MrSimCard.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, MrSimCard.com shall immediately issue a credit to your credit card account in the amount of the charge.

Disclaimer and Limitation of Liability as to Products Sold

All products offered on the MrSimCard.com website are guaranteed for 30 days from the date of the invoice. Except as expressly stated herein, MrSimCard.com makes no representations or warranties, either express or implied, of any kind with respect to products sold on the MrSimCard.com website, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to MrSimCard.com arising from any product sold on the MrSimCard.com site shall be the price of the product ordered. In no event shall MrSimCard.com, its directors, officers, employees or other representatives be held liable for special, indirect, consequential, or punitive damages related to product sold.

Disclaimer and Limitation of Liability as to the MrSimCard.com Website

MrSimCard.com website and the materials therein are provided "as is". MrSimCard.com makes no representations or warranties, either express or implied, of any kind with respect to the MrSimCard.com website, their operations, contents, information, or materials. MrSimCard.com expressly disclaims all warranties, express or implied, of any kind with respect to the sites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that MrSimCard.com, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the MrSimCard.com website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.

Why was my order cancelled without my permission?

MrSimCard.com reserves the right to cancel your order for any reason. If your order is cancelled, you will receive a notification via email or phone with alternative options provided, if possible.
Please note that some of the reasons your order may be cancelled are:
• The ordered item cannot be shipped to you due to U.S. Government Regulations, Export Control Policy or our Domestic Product Policy
• Additional information needed to process the order was not provided in a timely manner
• The item has been discontinued or is no longer available

Are there any circumstances where an order cannot be cancelled?

MrSimCard.com is unable to adjust or cancel orders once processed and/or shipped. Please note that all special order items cannot be cancelled once they are processed and/or shipped. For more information, please check the item's specific product page or contact us.
Please be aware that activated simcards cannot be refunded, changed, cancelled and/or rescinded once your order has been processd.

What if I still have additional questions regarding the Order Cancellation Policy?

Please feel free to contact us via phone or email if you have any questions.

By Phone:
+1-703 953-2272 (Office)

By E-Mail:
Sales: sales@mrsimcard.com
Support: support@mrsimcard.com

SMS, iMessage, WhatsApp
Message to +1.703.9534567

Call Sim Support Washington DC, USA.

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