Flow Jamaica FAQ's
What is Prepaid

A Prepaid customer pays for the usage of the network before they start to use it, i.e. once you have bought a Flow Jamaica Top Up you will only need to buy and replenish Top Up cards / vouchers to remain on the network. You pay for calls as they are made, as the cost of the call is deducted from the available credit in the card.

How do I check my top up balance?

Checking your balance is easy and can be done on your handset. Press *120# send to check your balance, free of charge.

What happens if I top up an incorrect number?

All transactions are final; top ups are available within minutes, hence, it cannot be retracted from the account. Please double check that you have entered the correct phone number before you complete the transaction.

What is the expiration of a top up?

60 days. Cash loaded to a Flow Jamaica line stays alive 60 days. Topup before 60 days to increase and extend the balance 60 more days.

How do I check my internet balance?

Dial *129*6# and select “balance enquiry”. You may also check your text and minutes balance by dial *120#. To check your data balance dial *146*0# and press send.

How will I know if I have exhausted my primary data allotment?

To help you manage your data usage, you will receive a text message notice at 60% usage, 80% usage and 100% usage.

One more thing to Juggle
Can I wake up my old sim?

Please remember that you have 60 days in which to top up your prepaid account after you have begun using your prepaid account. The start date is the date the sim was first recharged. You can keep the sim alive by recharging every 60 days.


Hello, can you help me please?

Question - The sim card I bought no longer works. The phone I was using it with wasn't working. A few months later I have a new phone it sim card no longer works. It keeps saying not on a registered network. What can I do? I arrive in Jamaica on the 1st of December and I've topped up the phone too. Is there a contact number I can use to reactivate it?

Answer - Flow Jamaica topup lasts approximately 60 days. Dial *120# and press send to see the validity of the recharge. Topup before the balance to keep it going. It looks like your sim has been left alone too long and is now expired. In this case you need to purchase a replacement sim.

Payment Options:

There is no "monthly bill" for basic service. You recharge online at www.mrsimcard.com or locally on island at a Flow store. Dial 100 from your Flow Prepaid phone.

Features:

Anytime minutes: Plans include Free Incoming calls, Free Incoming text messages,

Text Messages:

With Flow you have free incoming text messages and inexpensive outbound text messages.

Roaming Charges:

There are no roaming charges on the Flow Jamaica network. Sim will work worldwide but there are roaming charges which vary by destination.

Operator Assistance Calls:

Yes, Operator assistance is available. Dial 100 from your phone in Jamaica. Fee applies.

FLOW Jamaica Info

Customer care is offered via a local toll free number 1 800 804 2994. Customer service is offered in English. From the mobile - dial 100 from your mobile for English language support.

Questions
SMS, iMessage, WhatsApp
Message to +1.703.9534567

Call Sim Support Washington DC, USA.
+1-7039534567


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